Orders are typically fulfilled in 1-2 business days. However, we prefer not to have orders sitting in a warehouse over the weekend (for optimal climate control), so will often wait to ship orders that come in on a Thursday or Friday until the following Monday (or business day, in the case of a holiday weekend).
Orders are packed in protective styrofoam wine shippers. In the event that the wine is being stored in its original case, we will open the case to confirm the product, then ship the bottles and the case separately. Banded cases will be held until we establish your preferred method of shipping.
If you are not ready for us to ship the wine at the time of purchase, please make note of this in your order and we will hold the wine for you. We are happy to hold orders for 30 days free of charge, after which point we will issue a $10 / month service charge for each box being stored. The one exception to this policy is when wine is being held for shipment due to weather concerns—more information below.
We encourage our clients to only ship wine during more moderate seasons, as both overly hot and cold temperatures can potentially damage the quality of your wine. For that reason, we are happy to hold any summer or winter orders in our warehouse at no additional charge. Of course, you may choose to ship at any time, but we are not responsible for any damages that may occur due to extreme weather or general shipping delays.
We carefully control the climate in which all wine in our inventory is held. For this reason, we do not accept returns on wine purchases, which may have experienced varied changes in climate since leaving our warehouses. Please see our Returns + Cancellations page for more information.
Shipping Methods & Pricing
Ground - (1-10 Business Days)
2 Day - (2 Business Days)
3 Day - (3 Business Days)
**Please note that these are estimates. Due to the ongoing pandemic, Fedex and UPS are no longer guaranteeing delivery timelines and there may be delays.
This is standard, flat rate ground shipping to all of the continental states in the US. Pricing is per case. (Note: We recommend shipping full cases to provide the best value, and will happily hold your purchases until you are able to fill an entire 12-bottle case.)
Available exclusively in the New York metro area, this consolidated wine shipment is one of the best options for ensuring the safety of your wine. Each month (typically mid-month) a temperature controlled truck leaves our warehouses to bring a bulk shipment to our New York / New Jersey hub. This typically takes 10-15 Days. From there, individual wine orders will be shipped using a fully temperature-controlled local carrier. At this point, you will be contacted by the carrier with a delivery date. Please note, there is no tracking information available during this process. (For the purposes of these shipments, temperature controlled = 55°F.)
If you have any special requests regarding the timeline or temperature control of your shipment (or special packaging needs), please select this shipment method. (In certain instances, this may also be the only shipment method, given the nature of the wine in question.) By selecting this method, you will be contacted directly by a member of our team with specific recommendations or a range of shipping options.
If you happen to have wine storage through Domaine or Vinfolio, we are happy to arrange a pick up and/or transfer. In this event, we will not bill you for shipping. You will be invoiced separately by either Domaine or Vinfolio. A typical transfer from Napa to other locations costs around $40 per piece, and we will consolidate your order into as few pieces as possible. Please note that Domaine and Vinfolio may change their rates at any time, and this is just an estimate of shipping charges.
We are able to ship to many international destinations, but certain requirements or limitations may apply to specific countries. Please note that all sales are final to international destinations and we do not accept returns due to shipping delays or customs issues.
Tracking & Shipping Wine on Your Behalf
Once you are provided with your order information, you are solely responsible for tracking and monitoring your shipment. Any packages that are refused or unable to be delivered will be returned to Thatcher's LLC at your expense.
Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.
Additional questions? Email firstname.lastname@example.org and we’ll be happy to assist.