RETURNS & CANCELLATIONS
If you make an error while ordering, please contact us immediately and we will do our best to accommodate your request.
Cancelled orders are subject to a 15% fee if your wine has not shipped. Once the order is en route, we unfortunately cannot accommodate cancellations.
All Invoices are Due on Receipt unless otherwise noted.
In the event of invoices being past due (within 10 Days of Invoicing)- they may be automatically cancelled without notice and subject to our 15% cancellation policy.
We do not allow cancellations on the order of any pre-arrival or special order wines. All shipping / delivery estimates provided on the website are onlyestimates, and ensuring the safe arrival of the wines remains our top priority. In turn, cancellations and refunds will not be made in the case of delayed shipments.
If you believe there is an error with your order upon delivery, please contact us immediately so that we can review your request in a timely fashion. Requests must be submitted no later than three (3) business days after delivery and will be reviewed on an individual basis. Please note: Thatcher’s LLC will in no event issue cash refunds for or accept the return of wines over ten (10) years old.
We take the utmost care to ensure that all the wine we sell has been carefully stored and remains in sound condition. Unfortunately, TCA (or “cork taint”) is an anomaly that not even winemakers can control. Generally speaking, all of our wine is sold as-is, though we do encourage you to send us an email if you discover any issues with your wine upon opening.
You are solely responsible for tracking and monitoring your shipment. Any packages that are refused or unable to be delivered to you will be returned to Thatcher's LLC at your expense.
On certain items, you will note a limit on the availability per customer. (For example, you may see a 1 x 750ml limit, which means that only one bottle of that size can be sold to an individual customer.) We kindly ask that you do not abuse this limit by placing multiple orders. In the event that you disregard this policy, your subsequent orders will be cancelled and subject to a 5% cancellation fee. As an alternative, we invite you to email us directly at firstname.lastname@example.org to request more than than the allowable amount, which we may or may not be able to accommodate depending on the circumstances